Return Policy

  • We stand behind every product we sell. If you are not pleased with your purchase, we'll be happy to make an exchange or store credit the product price (less S&H fees) within seven (7) days of your purchase. Please email us for a RMA # before you send your order back. For detail return procedures, please check our Return Instructions below.
  • For any exchange or refund, we need the original receipt or a record of purchase transaction, and the product must be in its original condition, including the packing box, UPC bar code, and all accessories.
  • Please allow up to 10 business days for return to be processed.
  • Shipping and handling charges are not refundable.

Return Instructions:

  • If you are unsatisfied and desire to return an item, please follow the instructions below:
    • Returns Must Be Coordinated via email for a return authorization number (RMA#). Items returned without an RMA# will be returned to the sender COD.
    • Returns Must Be Re-packaged in Original Shipping Materials - The items must be returned in the original packing material and received in "like new" condition. Using other packing may result in a 15% reduction in the refund.
    • After 7 Days - Returns may be accepted up to 15 days after the "7 Day Return Policy" deadline but will automatically have a 15% re-stocking fee assessed. All other terms and conditions listed above also apply. Returns after 15 days are not permitted.
  • If your item is damaged during shipping, please report these damages to the shipping company responsible and request a damage claim number and forward it to us. Please also take pictures of the damages and email them to us. We will have the shipping company pick up the damaged package(s). Upon receipt of the claim #, we will ship your replacement items.
  • If you receive a wrong item, please take a picture of the item and email it to us. Upon confirmation, a prepaid shipping label will be emailed to you for the return. Once this item is return-shipped we will immediately ship you the correct item.

PRIVACY POLICY

 

The Jon’s Imports will not sell, share, trade or give away any personal information that we receive regarding our customers. We are committed to protecting your privacy. We use the information collected to process orders. Occasionally, we may also use the information we collect to notify you about important functionality changes to our website, new services, and special offers we think you will find valuable.